UW Medicine/Fred Hutchinson Cancer Center MyChart Frequently Asked Questions
Click on a question to view its answer.
Enrollment Questions
UW Medicine/Fred Hutch MyChart is a free patient portal offered to patients of UW Medicine and Fred Hutchinson Cancer Center. MyChart enables patients to manage and receive information about their health.
With MyChart, you can:
- Request and schedule medical appointments.
- View your health information, including test results, medications, and more.
- Request prescription refills.
- Communicate electronically and securely with your clinical team.
In some situations, you may be billed for non-urgent medical questions or requests that require clinical expertise and more than 5 minutes of provider time. For more information, please click here.
All patients of UW Medicine and Fred Hutchinson Cancer Center who are aged 13 or older may sign up for a MyChart account.
For information about requesting proxy access to a family member's account, click here.
Adult patients aged 18+ will have a full access MyChart account.
Teen patients aged 13 through 17 will have a limited access MyChart account.
| Limited access MyChart accounts for teen patients include | Limited access MyChart accounts for teen patients exclude |
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For teen patients who are legally emancipated, full MyChart access may be granted. This may be done at a clinic visit by the teen’s clinician with valid legal documents.
You need access to a computer or mobile device connected to the internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.
If you have an activation code, set up your account here. If you do not have an activation code, sign up for an account here.
For information about requesting proxy access to a family member's account, click here.
If you do not have an activation code, sign up for an account here. You can also contact us at 855-520-5151.
For your security, your access code expires after 45 days and is no longer valid after the first time you use it. If you do not have an activation code, sign up for an account here. You can also contact us at 855-520-5151.
MyChart Questions
You will generally receive an answer within two business days. MyChart should not be used for urgent situations. Please call your clinic if the situation requires immediate attention or dial 911 if it is an emergency.
The clinical team plays a vital role of collecting any additional information that your doctor or care provider may need to address your concerns. In addition, the clinical team is available during all hours that the clinic is open so messages can be acted on promptly even when your personal care provider is not available.
With MyChart, you can view many test results as soon as they become available. Please be aware that you may see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.
Only currently active outpatient prescriptions written by UW Medicine and Fred Hutch providers display in MyChart. Prescriptions from hospital admissions or prescriptions that have expired will no longer show on your medication list.
We recommend you continue to call your pharmacy first for prescription renewals. However, if you request a prescription renewal through MyChart, every attempt will be made to process the prescription renewal within 48 hours of receipt during normal business hours. If you submit your request on a weekend of holiday, it will be received and processed beginning the next business day.
Log into MyChart and go to the Personal Information page. You can update your address, phone number, email address, preferred name, and other personal details.
Be sure to click the Submit Changes button so that your updates will be entered into the system.
To make a request to change your legal name, please contact your provider's clinic.
Log into MyChart and go to the Security Settings page. You can update your password and turn on two-step verification for extra account security.
Be sure to click the Save Password button so that your updates will be entered into the system.
You will be assigned questionnaires by your care team based on medical condition or treatment. A common example is receiving a questionnaire following your first clinic visit. Once you complete a questionnaire, your care team will receive a notification.
Log into MyChart and go to the Questionnaires page. You can view a list of the questionnaires assigned to you by your care team.
Questionnaires will be used by your care team to gain additional health information. This information will be incorporated into your care plan, providing an extra level of care.
Your questionnaire responses are submitted when you are securely logged onto our website and are stored safely behind the firewall in UW Medicine/Fred Hutch's electronic health record system. For more information, check out our security and privacy link.
When scheduling an appointment over the phone, you can now ask the scheduler to add you to a waitlist for an earlier appointment if one becomes available. You can then receive alerts through MyChart to notify you of the new appointment option. These appointment times can be claimed on a first-come, first-served basis. You can also decline the offer and keep your original appointment, or wait for another appointment option. *Please note - this is not currently available at all clinics.
If you've been seen at another healthcare organization, you might be able to view information from that medical record in UW Medicine/Fred Hutch MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:
- Allergies
- Care team
- Health issues
- Medications
- Messages
- Test results
- Visits
To view this information, you must link your account. Check out this video tutorial on how to do this.
MyChart For My Family
Proxy access allows access the medical record of another person, such as a child, through MyChart. When someone has proxy access to a patient, they can view the patient’s record by first signing into their own MyChart account, and then selecting the patient’s name from the access menu.
For information about requesting proxy access to a family member's account, click here.
MyChart is not like regular e-mail. Besides being more secure than e-mail, it is directly linked to your personal health record, and any message, including medications, referrals and medical advice, may become a permanent part of your personal health record. As a result, it is important for your safety and the safety of your family members that we limit your use of MyChart to requests pertaining only to you.
No, your MyChart account is directly linked to your personal health record. Each adult must establish their own MyChart account and agree to the Terms and Conditions.
When writing a new message, uncheck the checkbox next to the proxy's name in the "Message visible to" field at the top of the messaging window.
Support Questions
You can contact customer support at 855-520-5151.
Your information in MyChart comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic appointment.
No, your access code is not your user ID or password. You will use this code only once to sign up for your MyChart account. You will then establish your own unique user ID and password.
Click here to recover your username. You can also contact us at 855-520-5151.
Click here to reset your password. You can also contact us at 855-520-5151.
Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, contact customer support at 855-520-5151.
We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.
To have your account re-activated, contact customer support at 855-520-5151.
Try the following suggestions first:
- Make sure your Caps Lock key is not on. The password field is case sensitive. The User ID field is not.
- Make sure you do not enter extra spaces in either the MyChart User ID or password boxes and try again.
- If you have forgotten your User ID or password, click on the forgot password link and fill in the form.
If you are still unable to access your account or have forgotten your User ID, please contact us at 855-520-5151.
To correct this issue you will need to clear your browser's cache and try to login again. Below are links to browser specific instructions for clearing the cache. If your browser is not listed, please consult the support site for your browser and search for "clear browser cache".
Mobile Application
The MyChart Mobile App offers true mobility, instant access and optimized convenience. Users are not required to be in front of a traditional desktop or laptop computer to access the benefits of the MyChart system.
The MyChart Mobile App is available for iOS and Android.
Getting started with iPhone:
- Download and install the MyChart App from the App Store.
- Select UW Medicine from the list of healthcare providers.
- Login with your MyChart username and password
Getting started with Android:
- Download and install the MyChart App from Google Play.
- Select UW Medicine from the list of healthcare providers.
- Login with your MyChart username and password
Technical Information
MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal. Our SSL web server uses authentication and offers a high level of encryption technology. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website. Additionally, you set your own user ID and password. All medical information is stored safely behind the firewall in UW Medicine/Fred Hutch's electronic health record system. Read more by clicking on our security and privacy link.
UW Medicine/Fred Hutch MyChart is owned and operated by UW Medicine and Fred Hutch and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by UW Medicine or Fred Hutch.
UW Medicine Notice of Privacy Practices
Only selected staff can see your records for the purpose of providing you with quality healthcare. Every time someone looks at your record, our computer automatically records the staff person's name and the date. All staff members have signed an agreement that states that they will protect your confidentiality. UW Medicine and Fred Hutch take strong action against employees who violate this policy.
As with your medical record, we take your privacy very seriously. We require your email address so that we may notify you electronically when there is new information available in your MyChart health record. If your care team has responded to your medication renewal request or your appointment request has been confirmed, we send you an email to let you know new information is available in MyChart. Your email address is safe with us and will only be used to conduct business regarding your quality health care at your UW Medicine or Fred Hutch clinic.
Internet security today is a multi-layered and complex world. Access to your medical record by unauthorized persons is not acceptable and we do everything to insure that will not happen. We start by issuing you your own private user id and password. We then make it possible for you to change your password whenever you think it is necessary. We would recommend changing your password at least every 90 days and always use a combination of characters and numbers, never use a word that you would find in a dictionary. We also use the latest industry standard encryption technology when information is shared between your computer and our medical record data base so your information is never in clear text between your computer and our system. UW Medicine/Fred Hutch deploys many layers of Internet security in our clinics and to your home utilizing intrusion detection software, firewalls, encryption, complex passwords, and IT staff that monitor the environment 24/7. We take your privacy very seriously.
