- What is MyChart?
- Is there a fee to use MyChart?
- Why should I use MyChart?
- What is Pre-Registration?
- How do I sign up for MyChart?
- I just received my activation code. Now what?
- How long will the activation code be valid for?
- Why should I have an email address to use MyChart?
- What do I need to use MyChart?
- How do I install the MyChart app?
- Can I sign up on behalf of a loved one?
- How old must I be to have a MyChart account?
- How do I login to MyChart?
- What are Research Studies, and can I update my preference about being contacted?
- I forgot my password/username. What should I do?
- My account has been locked?
- How can I pay for invoices I received through MyChart?
- I've modified health information in my Health Summary, but it was never approved on my visit
- I have a new family doctor. Can I update their information in MyChart?
- I have an upcoming video visit; how do I attend?
- I am not getting email alerts about new information in MyChart. Why?
- How do I change the notification I receive from MyChart?
- Can I cancel my MyChart account?
- Who do I contact if I need technical help?
- Which medical records will I see in MyChart?
- How far back will my medical information go in MyChart?
- What information won't I see in MyChart?
- Why do I see information listed as "not available" in MyChart?
- Why do I see bloodwork done outside of the partner sites?
- When can I see my test results in MyChart?
- How do I see my test results?
- My test result is higher or lower than the normal? Why is that?
- How do I see clinical notes in MyChart?
- Where can I find resources to help me undertand medical terms?
- Some of my health information on MyChart is incorrect. What should I do?
- Does changing my personal information in MyChart affect the information in my hospital's health record?
- Can I add my pharmacy to MyChart?
- Why can I no longer see an order on my Appointments and Visits page?
- Can I give someone else access to my MyChart?
- Can my spouse and I share one MyChart account?
- How secure is MyChart?
- What is your privacy policy?
- What are the Terms and Conditions of use for MyChart?
- MyChart Support
- Finance Departments
General Information
Signing up
Troubleshooting
Your health record
Sharing MyChart access
Security and privacy
Contact information
What is MyChart?
MyChart is a free, secure website and mobile application you can use to access your information from your medical records. You can also view and manage certain information about your health. With MyChart, you can:
- See the details of future appointments and pre-check-in for them.
- Receive appointment reminders.
- View after-visit summaries.
- Have instant access to finalized test results.
- View most notes from your doctor.
- Download letters from your doctor that you have asked for (such as a note to miss work or school).
- Answer questionnaires from the comfort of your own home.
- Update your medication, allergies, and other health issues.
- Manage a loved one's care.
- Review your health insurance information.
- Review bills that need to be paid.
- Make changes to your personal information.
Return to Top
Is there a fee to use MyChart?
No. MyChart is a free service offered to our patients.
Return to Top
Why should I use MyChart?
Many patients find MyChart useful because it is an easy way for them to access their health information. Reviewing information on MyChart also helps to make sure their health information is correct which reduces erros in their health record. When they have the information they need, patients tend to:
- Feel better informed about their health.
- Make better decisions about their health.
- Have more impactful conversations with their doctor.
- Talk to their doctor about their wellness.
- Make the most of their visit with their doctor.
Return to Top
What is Pre-Registration?
Pre-Registration in MyChart allows you to register online 1 week prior to your visit. Registration options, such as updating your health problems, medications, allergies, emergency contacts, as well as fill out any pre-visit questionnaire, appear on the Appointment Details page for upcoming appointments.
Return to Top
How do I sign up?
You can sign up for a MyChart account by using an activation code that is just for you. You can get an activation code by:
- Asking the registration clerk for one at your next appointment; they will send a code with instructions to your regsitered email address,
- Using the MyChart activation code on your After-Visit Summary, or.
- Completing a paper form and presenting it along with a piece of government-issued photo identification to the health records department at the hospital where you receive your care. Your activation code will then be emailed to you.
Return to Top
I just received my activation code. Now what?
- From the MyChart login page, go to the "New User" section and click "Sign up Now".
- Enter your activation code (if not automatically entered) and other personal verification information, such as your health card number and your date of birth.
- On the next page, choose the following:
- MyChart username. This should be something that others wouldn't be likely to guess but easy for you to remember.
- Password. Your password must be at least eight characters long and include at least one character or a number and must be different from your username. Choose a password that you don't use for other websites.
Return to Top
How long will the activation code be valid for?
To protect your health information, the activation code will expire after 14 days of it being issued.
To receive a new code, contact MyChart Support or ask for access at your next appointment.
Return to Top
Why should I have an email address to use MyChart?
If you choose yes to option 4 above, you will receive an email whenever new information is in your MyChart account. You would also need an email address to reset your password and/or username for MyChart.
Return to Top
What do I need to use MyChart?
To use the desktop version of MyChart, you will need:.
- A device (phone, tablet or computer) that connects to the Internet.
- An up-to-date browser (such as Google Chrome, Firefox or Edge).
- Your log-in information.
To use the mobile MyChart app, you will need:
- A smartphone.
- Access to the internet to install the app.
- Your login information
Return to Top
How do I install the MyChart app?
To install the MyChart app, go to the App Store or Google Play Store and search for “MyChart.” Please select the name of the organization where you receive care before signing in. If you selected the wrong organization, click “Switch organization” above the log-in details.
Return to Top
Can I sign up on behalf of a loved one?
Only the patient or their designated power of attorney for medical purposes can request access to MyChart. In some cases, a substitute decision maker can also access a patient’s MyChart account. The organization may require legal documents before granting access to a substitute decision-maker.
Return to Top
How old must I be to have a MyChart account?
You can have your own MyChart account at the age of 12. Parents of children under the age of 12 have control over the account through Proxy
The partner sites recognize that informed consent for access to personal health information can sometimes be sensitive and challenging for children transitioning to adulthood. For this reason, MyChart deactivates patient accounts at various age milestones. This gives young patients time to re-evaluate who they want to have access to their MyChart account.
When a patient reaches the age of 12, all access to MyChart is revoked and the patient must request access to their own MyChart account.
At the age of 16, all access to MyChart is again revoked and the patient must resubmit an access request.
At the age of 19, all access to MyChart is again revoked and the patient must resubmit an access request.
Return to Top
How do I login to MyChart?
- In your web browser, search for Epic MyChart to access the login page.
- Enter your MyChart username and password and click Sign in.
Return to Top
What are Research Studies, and can I update my preference about being contacted?
Research is crucial for saving lives and improving care at The Ottawa Hospital and around the world.If you provide your permission, researchers can contact you about research that may be relevant to you and improve care for others.
To update your preference:
- In MyChart, navigate to Resources>Research Studies
- Choose if you would like to participate in research studies
- Create a research preference profile
Return to Top
I forgot my password/username. What should I do?
Under the login information for MyChart, click either "Forgot Password?" or "Forgot Username?". After confirming your personal information, your username or password will be emailed to your registered email address. Please enter your health card number without spaces, dashed or the OHIP version code.
Return to Top
My account has been locked?
After five failed attempts at signing into your MyChart account, the system locks the account. Please reset your password.
After five failed attempts to reset your password, the system restricts all access. Please contact MyChart Support to reactivate your account.
Return to Top
How can I pay for invoices I received through MyChart?
The Atlas Alliance is currently working to make payments through MyChart possible. Until then, please contact your organization's finance department for more information or to make a payment.
- The Ottawa Hospital Academic Family Health Team:
- By phone: 613-798-5555 ext. 16987
- By email: TOHAFHT@toh.ca
- Hawkesbury and District General Hospital:
- By phone: 613-632-1111 ext. 41903
- By email: accountreceivable@hgh.ca
- Renfrew Victoria Hospital:
- By phone: 613-432-4851 ext.800
- By email: finance@renfrewhosp.com
- St. Francis Memorial Hospital:
- By phone: 613-756-3044 ext. 226
- By email: pecarskie@sfmhosp.com
- The Ottawa Hospital:
- By phone: 613-761-4444 ext.14444
- By email: accountsreceivable@toh.ca
- University of Ottawa Heart Institute:
- By phone: 613-761-4444 ext. 14444
- By email: financeinfo@toh.ca
- Group Health Centre:
- By phone: 705-253-2273
- Deep River& District Hospital:
- By phone: 613-584-3333 ext. 7113
- Kemptville District Hospital:
- By phone: 613-258-6133 ext.145
- Winchester District Memorial Hospital:
- By phone: 613-774-2420 ext. 6751
- By email: mychart@wdmh.on.ca
Return to Top
I've modified health information in my Health Summary, but it was never approved on my visit.
The doctor or care team member you see during your visit may not have expertise in that specialty or level of care to permanently add or remove items within this section. Though your provider may not approve the information, members of your care team can see it before and during your visit as an item you’ve reported.
Return to Top
I have a new family doctor. Can I update their information in MyChart?
You cannot currently update your famly doctor through MyChart. You can have this updated on your next visit by speaking to the registration clerk.
Return to Top
Read the instructions for video visits.
Click here to open up the instructions for video visit.
Return to Top
I am not getting email alerts about new information in MyChart. Why?
If you have notifications turned on, you will get a message via email or notification on your phone when tests, labs and reports are ready and available to view on your MyChart.
If you are not getting alerts:
- Check your Junk Mail folder for email alerts. If you see messages there, change the settings on your email filter to allow these messages to go to your inbox.
- Check your notification preferences in MyChart. Click on "Profile" and select "Personal Information" to make sure your correct email address is entered. Select "Communications" to confirm which notifications you want to receive.
- If you have checked these settings and you still are not receiving email alerts, please contact MyChart Support for help.
Return to Top
How do I change the notification I receive from MyChart?
You can update all your communication preferences directly within MyChart by navigating to Account Settings>Communication Preferences. Here, you can set your preferences to how you would like to receive notifications.
It is important to know you have a choice when to review your results and other changes to your MyChart account. You can turn off notifications to your phone and email by following the step-by-step instructions in the Disabling MyChart Notifications.
Return to Top
Can I cancel my MyChart account?
You can cancel your MyChart account on the computer by navigating to the Security Settings page and click "account deactivation page" to confirm deactivation.
You can cancel your MyChart account on your mobile by navigating to the Account Settings page and clicking "Deactivate Your Account" to confirm deactivation.
Return to Top
Who do I contact if I need technical help?.
If you need urgent medical help, call 911. If you need medical help but it can wait, call your clinic and make an appointment. Do not use the contacts below for medical help.
If you need technical help to use MyChart on your computer or mobile device, or you have any questions, contact our MyChart staff at one of these locations:
- The Ottawa Hospital Academic Family Health Team:
- By phone: 613-737-8800
- By email: mychart@toh.ca
- Hawkesbury and District General Hospital:
- By phone: 613-632-1111 ext. 41817
- By email: mychart@hgh.ca
- Renfrew Victoria Hospital:
- By phone: 613-432-4851
- By email: rvh.mychart@renfrewhosp.com
- St. Francis Memorial Hospital:
- By phone: 613-756-3044
- By email: mychart@sfmhhosp.com
- The Ottawa Hospital:
- By phone: 613-737-8800
- By email: mychart@toh.ca
- University of Ottawa Heart Institute:
- By phone: 613-696-7020
- By email: epicmychart@ottawaheart.ca
- Group Health Centre:
- By phone: 705-253-2273
- Deep River& District Hospital:
- By phone: 613-584-3333 ext. 7150
- By email: cara.mcguire@drdh.org
- Kemptville District Hospital:
- By phone: 613-258-6133 ext. 205
- By email: mychart@kdh.on.ca
- Winchester District Memorial Hospital:
- By phone: 613-774-2422 ext. 6751
- By email: mychart@wdmh.on.ca
Return to Top
Which medical records will I see in MyChart?
Your MyChart account will hold records from all partner sites, also known as the Atlas Alliance, that you've visited. This currently includes records from: The Ottawa Hospital, Hawkesbury and District General Hospital, Renfrew Victoria Hospital, St. Francis Memorial Hospital, The Ottawa Hospital Academic Family Health Team, The University of Ottawa Heart Institute, The Group Health Centre in Sault Ste. Marie, Kemptville District Hospital, Deep River & District Hospital and the Winchester District Memorial Hospital
The kinds of health records available in MyChart include:
- Outpatient Progress Notes and Consultations
- Inpatient Consultations
- Lab results if the test was ordered by a doctor in the Atlas Alliance
- Imaging reports if the imaging was performed at an organization in the Atlas Alliance
- Discharge Summaires
- After-Visit Summaries
- Patient Instructions and more
Return to Top
How far back will my medical information go in MyChart?
MyChart may show your medical information back to January 2016. To access your entire health record, please visit the health records department at the organization where you received care and request a complete copy of your health record.
Return to Top
What information won't I see in MyChart?
- Nursing Notes
- Inpatient Progress Notes
- Allied Health Notes *exceptions
- Mental Health Notes *exceptions
- Diagnostic Images
Return to Top
Why do I see information listed as "not availble" in MyChart?
MyChart is designed to help you access certain records that provide the most value. Authors of other records can decide to put other records in MyChart. Talk to you care team for more information about whether their notes will be available in MyChart.
Return to Top
Why do I see bloodwork done outside of the partner sites?
The Electronic Medical Record is integrated with a provincial laboratory information system that gets your historical lab work when you arrive for an appointment or visit. When that registration occurs, your historical labs become viewable in MyChart.
Return to Top
When can I see my test results in MyChart?
The only results you will see in MyChart are those that are marked Final, Completed or Corrected/Amended.
In most cases, these will be available to you at the same time as they are to your care team. Sometimes you may see those results before they do. It is important to know that you have a choice when to review your results. You can choose:
- To view your results as soon as they are available
- To wait until closer to your appointment date
- To wait until after your appointment, or
- To view them with your doctor during the appointment.
Every patient and situation are unique.
Some reasons why you may want to view results right away:
- Having access to your results can give you time to prepare questions for your healthcare team.
- Waiting for results can be difficult for some patients.
Some reasons why you may want to wait to view results:
- Having a person with medical expertise with you can help you interpret the test results correctly.
- Trying to interpret results on your own can cause worry and anxiety.
The choice is yours. Carefully consider all possible options and what support you might want.
Return to Top
How do I see my test results?
In MyChart, click on "Health" and select "Test Results". On the "Test Results" page, click anywhere within the row to display the results for that test. Your lab results, diagnostic imaging and pathology results will be available after the reports are complete. Results are organized from most recent to least recent based on the date of the test.
Return to Top
My test result is higher or lower than is normal. Why is that?
You may see a result that is higher or lower than the normal reference ranges for that test. Depending on your medical condition(s) and the medication(s) you might be taking, your doctor could consider your result acceptable.
It is likely that you will be able to see your results before your healthcare team as they are reviewing results for many patients. Please choose when to review your results and ask any questions at your next appointment with your doctor.
If your results are medically urgent, someone from your healthcare team will call you sooner to discuss them. Your healthcare team is there to support you so that you fully understand the results and can make informed decisions about your care.
For more information, please refer to the Engaging in Your Health Care brochure.
Return to Top
How do I see clinical notes in MyChart?
To view clinical notes, log on to MyChart and click on the "Health" tab. Next, select "Appointments and Visits". You will see any available clinical notes under the "After Visit Summary" or "Notes" tab.
Return to Top
Where can I find resources to help me understand medical terms?
You can access two medical libraries through MyChart. Click on the "Resource" section and use the Health Reference Library or follow the "Explore More" ribbon on the home page to go to MyPathologyReports.ca.
Return to Top
Some of my health information on MyChart is incorrect. What should I do?
Your MyChart information comes directly from your electronic medical record at your hospital. If you think some information may be wrong, please contact the health records department of the hospital where you receive care.
Return to Top
Does changing my personal information in MyChart affect the information in my hospital's health record?
Yes. Since MyChart and your hospital health record are linked, any changes you make to your personal information section within MyChart will instantly update in your health record. Similarly when hospital staff change information in your health record, an email notification is sent to you advising you that the same change has been made in MyChart.
Return to Top
Can I add my pharmacy to MyChart?
Yes. Under "Medications", go to "Manage My Pharmacies" and add or remove your pharmacy from a list.
Return to Top
Why can I no longer see an order on my Appointments and Visits page?
Orders for things like diagnostic imaging, tests, or referrals are entered by your physician. Some orders reach an expiry date, at which point you will not see the order in your MyChart. Your physician will be notified to either extend the order or cancel it if no longer required. If you have any concerns, please contact your physician.
Return to Top
Can I give someone else access to my MyChart?
MyChart offers two ways to share access to your MyChart account: Proxy access and Share Everywhere. You can find both in the application under "Share my Record".
- Proxy Access: using the "Share with People" function, you can invite and refuse another person's access to your MyChart account. When inviting someone to have access to your record, you will need to enter:
- The person's name
- The person's email address
- Share Everywhere: using the "Connect with Hospitals and Doctors" function, you can give one-time access with Share Everywhere. Simply generate the Share Code by adding the recipient's name and give the Share Code and website address ShareEverywhere to the person. This code is only valid for 60 minutes.
Once complete, they will receive an email inviting them to access your account. The recipient must have a MyChart account to accept the invitation.
Return to Top
Can my spouse and I share one MyChart account?
No. Due to the sensitive nature of medical information, each adult must activate their own MyChart account. If you wish to share your health information with your spouse, you can assign proxy access directly through your MyChart account.
Return to Top
How secure is MyChart?
We take great care to make sure your health information is kept private and secure. We control access by using secure activation codes, personal usernames, passwords and other processes. Each person controls their own password, and the account cannot be accessed without that password.
Your personal health information in MyChart is stored and maintained in Ontario and is encrypted for top security. MyChart has been reviewed for compliance with Ontario's Personal Health Information Protection Act (PHIPA) and other related legislation.
Return to Top
What is your privacy policy?
We commit ourselves to protecting the privacy and security of patient information. Our data privacy and information security practices follow all laws and all healthcare policies for informing protection. On top of that, your organization has its own privacy policies that cover how MyChart is used.
Only the registered user can access patient data in MyChart.
To protect your private health information, do not share your username or password with others.
If you have any questions or comments about MyChart's privacy and security, please contact the privacy office at your organization.
Return to Top
What are the Terms and Conditions of use for MyChart?
Click here to open up the Terms and Conditions
Return to Top
MyChart Support
- The Ottawa Hospital Academic Family Health Team:
- By phone: 613-737-8800
- By email: mychart@toh.ca
- Hawkesbury and District General Hospital:
- By phone: 613-632-1111 ext. 41817
- By email: mychart@hgh.ca
- Renfrew Victoria Hospital:
- By phone: 613-432-4851
- By email: rvh.mychart@renfrewhosp.com
- St. Francis Memorial Hospital:
- By phone: 613-756-3044
- By email: mychart@sfmhhosp.com
- The Ottawa Hospital:
- By phone: 613-737-8800
- By email: mychart@toh.ca
- University of Ottawa Heart Institute:
- By phone: 613-696-7020
- By email: epicmychart@ottawaheart.ca
- Group Health Centre:
- By phone: 705-253-2273
- Deep River& District Hospital:
- By phone: 613-584-3333 ext. 7150
- By email: cara.mcguire@drdh.org
- Kemptville District Hospital:
- By phone: 613-258-6133 ext. 205
- By email: mychart@kdh.on.ca
- Winchester District Memorial Hospital:
- By phone: 613-774-2422 ext. 6751
- By email: mychart@wdmh.on.ca
Return to Top
Finance Departments
- The Ottawa Hospital Academic Family Health Team:
- By phone: 613-761-4444 ext. 14444
- By email: financeinfo@toh.ca
- Hawkesbury and District General Hospital:
- By phone: 613-632-1111 ext. 41903
- By email: accountreceivable@hgh.ca
- Renfrew Victoria Hospital:
- By phone: 613-432-4851 ext.800
- By email: finance@renfrewhosp.com
- St. Francis Memorial Hospital:
- By phone: 613-756-3044 ext. 226
- By email: pecarskie@sfmhosp.com
- The Ottawa Hospital:
- By phone: 613-761-4444 ext.14444
- By email: financeinfo@toh.ca
- University of Ottawa Heart Institute:
- By phone: 613-761-4444 ext. 14444
- By email: financeinfo@toh.ca
- Group Health Centre:
- By phone: 705-253-2273
- Deep River& District Hospital:
- By phone: 613-584-3333 ext. 7113
- Kemptville District Hospital:
- By phone: 613-258-6133 ext.145
- Winchester District Memorial Hospital:
- By phone: 613-774-2420 ext. 6751
- By email: mychart@wdmh.on.ca
Return to Top
